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About Twig AI
The AI tool by TeamSync Software Inc. is designed to augment support agents by utilizing Twig's semantic analysis of documents, knowledge base, and past support tickets to answer complex and custom questions, ultimately reducing costs. The AI model is trained on publicly available data and has received positive feedback from CX leaders who have used it to increase product quality, reduce support variance, and improve response time. The tool also integrates with popular document knowledgebase products and offers features such as PII anonymization and feedback loops to improve agent productivity and maintain high standards of response quality.