Diaform NEW

Diaform automates customer interviews as an AI interviewer that conducts natural-sounding voice interviews and text sessions in the browser.It probes follow-ups and uses adaptive branching to turn surface responses into structured data and detailed transcripts.

Auto-summaries, keyword tagging, feedback analysis and sentiment analysis surface key themes for product, CX and research teams.Runs at scale without scheduling, supports shareable interview links and simultaneous sessions to increase response volume versus static surveys.

Integrations with Slack and CRM export summaries and alerts so teams can act on onboarding feedback, churn signals and post-purchase insights.Built-in analytics and filtered views help prioritize product improvements and consolidate user research into searchable insights.

Key Features

• AI interviewer that conducts natural-sounding voice and text interviews in the browser
• Adaptive branching with follow-up probing that converts responses into structured data and detailed transcripts
• Automated analysis: auto-summaries, keyword tagging, feedback analysis, and sentiment analysis
• Scalable operation without scheduling via shareable interview links and simultaneous sessions
• Integrations with Slack and CRM to export summaries and alerts, plus built-in analytics and filtered searchable views

Use Cases

• Run scalable, automated voice and text customer interviews with Diaform to replace manual user calls—its AI interviewer probes follow-ups with adaptive branching, generates detailed transcripts, auto-summaries, keyword tags and sentiment analysis, and exports structured feedback to your CRM or Slack for product prioritization
• Accelerate user research and UX discovery by using Diaform to run parallel, moderator-free interviews; automatically collect structured data, analytics, and sentiment insights, create persona-ready summaries and keyword clusters, and reduce transcription and analysis time for cross-functional teams
• Automate post-support and NPS feedback collection using Diaform's voice and text interviews to capture customer sentiment and verbatim responses, generate instant summaries and sentiment tags, and push alerts and structured records into support workflows and CRM for faster issue resolution and closed-loop feedback

Who is it for?

• Product managers
• Customer experience researchers
• Market researchers
• Research operations teams
• Founders