Gradient labs

Gradient Labs provides AI agents for customer operations in financial services, automating collections, disputes, onboarding, KYB, claims and customer service. The multi-agent platform integrates with existing stacks via API or CSV and supports email, SMS and voice channels for personalized, natural-language interactions.

Agents perform evidence gathering, business verification, KYC/KYB checks, case routing and chargeback or claim filing while escalating exceptions to human reviewers. Enterprise features include SOC 2 Type II security, SSO, role-based permissions, comprehensive audit logs, multi-cloud failover and multi-model LLM support (OpenAI, Anthropic, Google).

Pre-configured compliance guardrails cover US, UK and EU regulations (FCA Consumer Duty, CONC, Reg E, Reg Z, PSD2, EU AI Act) and enable auditability for regulated workflows. Continuous automated quality assurance and SOP-trained agents reduce manual effort, shorten time to first transaction, and streamline resolution for banks, lenders, insurers and fintechs.

Key Features

• Multiple specialised AI agents for financial workflows (lending, disputes, KYC, collections, claims, onboarding)
• End-to-end automation and orchestration of customer operations with human escalation and filing
• Human-like natural-language conversations across email, SMS, and voice
• Integrations with existing financial systems via API, CSV upload, and in-tool connectors
• Enterprise-grade security and compliance: SOC 2, GDPR-ready, 20+ built-in regulatory guardrails, SSO, audit logs, role-based permissions

Use Cases

• Automate end-to-end collections with Gradient Labs by deploying multi-agent conversational flows across email, SMS and voice to engage customers, process payments, update CRMs via API/CSV and maintain audit-ready compliance logs to reduce days delinquent and manual collections workload
• Resolve disputes automatically using Gradient Labs' dispute-resolution agents to ingest evidence, validate claims, route exceptions to specialists, generate tamper-proof audit trails and close cases faster while enforcing enterprise security and regulatory controls
• Streamline KYC/KYB onboarding and ongoing monitoring with Gradient Labs to collect and verify identity and business documents, run automated checks, escalate high-risk cases to humans, integrate results through APIs and produce fully auditable workflows for regulated financial onboarding

Who is it for?

• Customer service managers
• Compliance officers
• Collections teams
• Dispute resolution teams
• Onboarding teams