Duki NEW

Duki is an AI agent that turns business websites, documents, links, files, and other knowledge sources into an intelligent knowledge base that powers branded AI assistants and conversational search experiences.

Businesses can deploy Duki as an AI chatbot or AI-powered search experience on their website, helping visitors find relevant information, products, pages, and answers based on the company’s own knowledge.

Duki extends conversations beyond the website with support for WhatsApp, Facebook, Instagram, and Microsoft Teams, enabling businesses to provide AI-powered communication across multiple customer and internal channels. Voice-enabled chat is also supported on compatible browsers.

For customer support and lead generation, Duki can answer complex questions, capture leads through in-chat forms, classify and route inquiries, recommend relevant content, and support human handoff when personal assistance is needed.

Duki also helps businesses improve their knowledge and chatbot performance.

Duki Insights analyzes conversations and activity to identify trends, unanswered questions, knowledge gaps, and opportunities for improvement, while conversation history, summaries, ratings, exports, and configurable summary languages provide additional visibility.

Prompt management tools help businesses configure their assistant’s behavior, including automated prompt creation, prompt evaluation, and recommendations for improving instructions and response quality.

With AI Actions through MCP, Duki can go beyond answering questions and interact with connected external systems to perform authorized business actions.

Depending on the configured integration and permissions, this can include scheduling appointments, retrieving WooCommerce order information, distributing coupons, and other automated workflows.

Duki also supports configurable branding, multilingual conversations, WordPress integration and recurring content scanning, multi-account management, and centralized administration, helping businesses create an AI assistant that fits their brand, knowledge, workflows, and communication channels.

Key Features

• Ingests documents, links, and files to build a searchable, source-linked knowledge layer
• Deploys on-site AI assistant and search bar that answers queries with source-backed responses and citations
• Supports website widget and messaging channels (e.g. WhatsApp), captures leads via smart forms, and exports conversations
• Built-in intent classification, human handoff, and prompt tools for routing and response quality
• Knowledge gap detection and AI insights to surface missing content and conversation trends

Use Cases

• Deploy an on-site AI assistant and source-backed search by ingesting product docs and policies so visitors receive citation-backed answers, see original sources, and escalate complex queries to WhatsApp or live agents without manual curation
• Automatically capture, qualify and route leads from website chat and messaging widgets (including WhatsApp) by using the intent-classification engine to prioritize prospects and push enriched contacts into your CRM for faster sales follow-up
• Ingest manuals, support tickets and marketing content to run AI-powered knowledge-gap detection, surface missing topics and generate prioritized SEO-friendly pages or updated docs with source links to reduce support volume and improve organic traffic

Who is it for?

• Customer support managers
• Customer support agents
• Sales teams
• Marketing managers
• Product managers
• Knowledge / content managers
• Customer success managers
• Website owners / digital experience managers
• It / devops / engineering teams
• Saas and e‑commerce companies