Evoriqa NEW

Evoriqa is an AI customer service agent that delivers grounded, source-traceable answers across website chat, messaging apps, email, SMS and phone. It consolidates conversations into a single inbox with full transcripts, action logging and contextual human handoff.

The platform includes an AI voice agent for inbound calls and records call transcripts alongside chat threads. Agents can capture leads, book appointments via calendar integrations, create tickets and call approved APIs, with every action logged.

Shadow mode drafts replies for human approval while Live AI QA scores answers and surfaces their sources and knowledge gaps. White-label workspaces and reseller controls support branded deployments and pooled usage management.

Platform controls include audit logs, data export and erasure options, enforced two-factor authentication and encrypted secrets.

Key Features

• Grounded, source-traceable answers across web chat, messaging apps, email, SMS, and phone
• Unified inbox with full transcripts, action logging, and contextual human handoff
• AI voice agent for inbound calls with call transcript recording linked to chat threads
• Action integrations: capture leads, book appointments via calendar integrations, create tickets, and call approved APIs (all actions logged)
• Operational controls: Shadow mode drafts, Live AI QA scoring with source surfacing and knowledge-gap detection

Use Cases

• Provide 24/7 multichannel customer support across website chat, messaging apps, email, SMS and phone using Evoriqa's AI agent to deliver source-traceable answers and consolidate conversations into a single inbox with transcripts and action logging for faster issue resolution
• Automate appointment booking and follow-ups by leveraging Evoriqa's AI voice call agent and calendar integrations to schedule meetings, send confirmations via SMS/email, and perform contextual human handoff for complex cases
• Improve support quality and compliance by using Evoriqa's AI response quality scoring, contextual human handoff and source-traceable answers to audit interactions, train agents, and maintain consistent, auditable customer communications across all channels

Who is it for?

• Customer support manager
• Contact center agent
• Call center manager
• Customer success manager
• Sales representative
• Marketing manager
• It/security/compliance officer
• Technical support engineer
• Reseller or agency partner
• Small business owner