proto.cx NEW

Proto AICX provides AI agents and omnichannel customer support automation for chat, voice, email and ticketing.

Features include live chat, inbox and ticket workflows, auto-tagging, auto-fields, message summarization and automated translations for local languages.

Multilingual voice AI and speech recognition support deployment for underserved languages and regional voice interactions.

Analytics, interaction insights and scraping tools enable reporting, routing and workflow optimization across channels.

APIs, documentation and partner integrations support enterprise deployment, secure local hosting and industry customization for government, digital finance, healthcare and tourism.

Key Features

• AI agents
• Multichannel interactions (voice, livechat, inbox, tickets, emails, messages)
• Automated processing (translations, summaries, auto-tags, auto-fields, scrapes)
• Analytics and insights
• Support for local and underserved languages (voice AI / automated speech recognition)

Use Cases

• Automate 24/7 omnichannel customer support across chat, voice and email using Proto AICX’s AI agents to auto-route and auto-tag conversations, generate concise summaries for agents, and escalate tickets into your ticketing system via secure APIs to improve SLAs
• Deploy multilingual voice-enabled contact centers with Proto AICX’s speech recognition and automated local translations to handle calls in multiple languages, transcribe and summarize interactions in real-time, and collect interaction analytics for quality and compliance — optionally on-premise for enterprise data security
• Streamline internal ticketing workflow automation by auto-tagging incoming emails, chats and voice transcripts, automatically creating and prioritizing tickets, attaching AI-generated summaries and metadata, and integrating with existing workflows and analytics to reduce resolution time

Who is it for?

• Customer support teams
• It departments
• Operations managers
• Multilingual organizations
• Workflow optimizers